Terms of service
Last updated: July 13, 2026
These Terms of Service govern your use of the TailBliss website and your purchase of products from TailBliss.
Throughout these Terms, the terms “we,” “us,” and “our” refer to TailBliss. The term “you” refers to any person who visits our website, places an order, or otherwise uses our services.
By accessing our website or purchasing from us, you agree to these Terms of Service, as well as our Privacy Policy, Shipping Policy, and Return & Refund Policy.
1. Online Store Terms
By using this website, you confirm that you are at least the age of majority in your province, state, or jurisdiction of residence, or that you have permission from a parent or legal guardian to use this website.
You may not use our products or services for any unlawful or unauthorized purpose. You may not violate any applicable laws while using our website.
You must not transmit viruses, malicious code, or any other harmful material through the website.
We reserve the right to refuse service to anyone for any lawful reason.
2. Product Information
We make reasonable efforts to display product descriptions, photographs, specifications, colours, dimensions, and pricing as accurately as possible.
However, product colours and appearance may vary slightly depending on your screen, lighting, manufacturing variations, or supplier updates.
Measurements and product specifications are approximate unless otherwise stated.
We reserve the right to update, modify, discontinue, or limit the availability of any product without notice.
3. Pet Product Use and Safety
TailBliss products must be used responsibly and according to any instructions, warnings, sizing guidance, and intended uses provided on the product page or packaging.
You are responsible for determining whether a product is appropriate for your pet’s size, breed, age, health, temperament, and individual needs.
Pets should be supervised when using products where supervision is reasonably appropriate, including toys, collars, travel accessories, feeding products, grooming tools, furniture, and bedding.
Inspect products regularly for signs of damage, wear, loose components, or other potential hazards. Stop using a product if it becomes damaged or unsafe.
TailBliss products are not substitutes for veterinary care, professional training, or medical advice. Contact a qualified veterinarian if you have concerns about your pet’s health or safety.
4. Orders and Acceptance
Placing an order does not guarantee that the order has been accepted.
We reserve the right to refuse, limit, or cancel an order for reasons including:
- Product unavailability
- Suspected fraud or unauthorized activity
- Pricing or product-information errors
- Shipping restrictions
- Incorrect billing or delivery information
- Quantities that appear intended for unauthorized resale
If we cancel an order after payment has been processed, we will issue a refund to the original payment method.
5. Billing and Account Information
You agree to provide current, complete, and accurate billing, shipping, contact, and payment information when placing an order.
You are responsible for promptly updating your information when necessary.
We are not responsible for delays, failed deliveries, or losses caused by inaccurate or incomplete information provided during checkout.
6. Prices and Payments
Prices are displayed in the currency shown on the website or during checkout.
We reserve the right to change prices at any time without notice. Price changes do not affect orders that have already been accepted, except where an obvious pricing error has occurred.
Applicable taxes, duties, fees, and shipping charges, if any, will be shown during checkout or handled in accordance with our Shipping Policy.
Payment must be successfully authorized before an order can be processed.
7. Promotions and Discount Codes
Promotions, discounts, and discount codes may be subject to additional conditions, including expiration dates, product exclusions, minimum-purchase requirements, or limits on use.
Unless otherwise stated:
- Discounts cannot be combined.
- Discount codes have no cash value.
- Discounts cannot be applied retroactively.
- We may cancel or modify a promotion where permitted by law.
8. Shipping and Delivery
Order processing, estimated delivery times, tracking, address changes, delays, and shipping-related concerns are governed by our Shipping Policy.
Delivery dates are estimates and are not guaranteed.
TailBliss is not responsible for delays caused by carriers, severe weather, incorrect addresses, customs procedures, holidays, service interruptions, or other circumstances outside our reasonable control.
9. Returns, Refunds, and Cancellations
Returns, refunds, replacements, order cancellations, and claims involving damaged, defective, incorrect, or missing products are governed by our Return & Refund Policy.
You must contact us before returning any product. Products sent without prior instructions or authorization may not be accepted.
Nothing in these Terms limits any mandatory consumer rights that apply under applicable law.
10. Third-Party Services and Links
Our website may include services, applications, payment processors, fulfilment providers, social-media tools, or links operated by third parties.
We do not control and are not responsible for third-party websites, products, services, privacy practices, content, security, or availability.
Your use of third-party services may be governed by their own terms and policies.
11. Reviews, Feedback, and Other Submissions
When you submit a review, photograph, comment, suggestion, testimonial, or other content to TailBliss, you confirm that:
- You own the content or have permission to submit it.
- The content is accurate and based on your genuine experience.
- The content does not violate another person’s rights.
- The content is not unlawful, threatening, deceptive, abusive, defamatory, obscene, or malicious.
You grant TailBliss a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, edit, and share the submitted content for operating and promoting the business, subject to applicable law.
We may remove or decline to publish submitted content at our discretion where legally permitted.
12. Intellectual Property
All website content, including the TailBliss name, branding, logos, text, graphics, photographs, page designs, icons, and other materials, is owned by TailBliss or used with permission.
You may access the website for personal, non-commercial shopping purposes.
You may not copy, reproduce, distribute, modify, republish, sell, exploit, or commercially use our website content without prior written permission.
13. Prohibited Uses
You may not use the website:
- For unlawful, fraudulent, or deceptive activity
- To violate intellectual-property or privacy rights
- To submit false or misleading information
- To interfere with the website’s operation or security
- To introduce malware or harmful code
- To scrape, harvest, or collect data without authorization
- To impersonate another person or organization
- To conduct unauthorized resale or commercial activity
- To abuse promotions, payment disputes, returns, or refund processes
We may suspend or terminate access where we reasonably believe these Terms have been violated.
14. Errors and Inaccuracies
Occasionally, the website may contain typographical errors, inaccurate information, or omissions relating to product descriptions, prices, promotions, shipping estimates, availability, or other content.
We reserve the right to correct errors, update information, or cancel affected orders, including after an order has been submitted, where permitted by law.
15. Disclaimer of Warranties
To the maximum extent permitted by applicable law, the website and its content are provided on an “as is” and “as available” basis.
We do not guarantee that the website will always be uninterrupted, secure, error-free, or free from harmful components.
Any warranties that cannot legally be excluded remain in effect.
16. Limitation of Liability
To the maximum extent permitted by applicable law, TailBliss will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or products.
Where liability cannot legally be excluded, our liability will be limited only to the extent permitted by law.
Nothing in these Terms excludes liability or consumer protections that cannot lawfully be excluded or limited.
17. Indemnification
To the extent permitted by law, you agree to indemnify and hold TailBliss harmless from claims, damages, liabilities, and reasonable expenses arising from:
- Your unlawful or improper use of the website
- Your violation of these Terms
- Your violation of another person’s rights
- Content you submit to the website
18. Severability
If any part of these Terms is determined to be unlawful, invalid, or unenforceable, that part will be enforced to the maximum extent permitted by law.
The remaining provisions will continue in effect.
19. Waiver
Our failure to enforce any provision of these Terms does not waive our right to enforce that provision later.
20. Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies posted on the website, form the entire agreement between you and TailBliss concerning your use of the website and purchases from us.
21. Governing Law
These Terms are governed by the applicable laws of the Province of Ontario and the federal laws of Canada that apply in Ontario, without limiting any mandatory rights that customers may have under the laws of their place of residence.
22. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business practices, services, products, or legal obligations.
Any updated version will be posted on this page with a revised “Last updated” date.
Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by law.
23. Contact Information
Questions about these Terms of Service may be sent to:
Email: support@tailbliss.co